Privacy Policy

Last updated: March 2026

1. Introduction

Rollrite Garage Doors ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This privacy policy explains what personal data we collect, how we use it, and your rights in relation to that data.

This policy applies to all personal data collected through our website at rollritegaragedoors.co.uk, by telephone, by email, and during on-site surveys and installations.

Rollrite Garage Doors is the data controller for the purposes of UK GDPR and the Data Protection Act 2018. Our contact details are set out in section 11 below.

2. Information We Collect

We may collect and process the following personal data:

• Your name
• Email address
• Telephone number
• Property address (for surveys, quotes and installations)
• Details of your enquiry, including garage dimensions and requirements
• Payment information (processed securely and not stored by us)
• Any other information you provide to us voluntarily

We collect this information when you:

• Submit a contact form or enquiry form on our website
• Book a Free Survey
• Telephone us or send us an email
• Place an order for a garage door
• Communicate with us during installation or aftercare

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide information about our products and services
• To arrange and carry out free on-site surveys
• To prepare and send quotations
• To process orders and arrange installation dates
• To carry out the installation of your garage door
• To send aftercare information and warranty documentation
• To contact you regarding servicing or follow-up if required
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance: where processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as providing a quote or arranging a survey.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining customer records. We ensure that these interests do not override your rights and freedoms.
• Legal obligation: where processing is necessary to comply with a legal obligation, such as maintaining financial records for tax purposes.

5. Sharing Your Information

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

We may share your personal data with:

• Installers or subcontractors who assist with the delivery and installation of your garage door, but only to the extent necessary to carry out the work
• Our accountants, legal advisors, or other professional service providers where necessary for the operation of our business
• Law enforcement or regulatory bodies where we are required to do so by law

Where we share data with third parties, we ensure appropriate safeguards are in place to protect your information.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes set out in this policy. In general:

• Enquiry data (where no order is placed) is retained for up to 24 months, after which it is securely deleted.
• Customer data (where an order is placed) is retained for up to 7 years after the completion of the contract to comply with our legal and warranty obligations.
• Financial records are retained for the period required by HMRC, typically 6 years.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate or incomplete data.
• Right to erasure: you can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can request that we transfer your data to another organisation in a structured, commonly used format.
• Right to object: you can object to our processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us using the details in section 11. We will respond to your request within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies to ensure it functions correctly and to help us understand how visitors use the site. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to external websites operated by third parties. We have no control over the content or privacy practices of those websites and accept no responsibility for them. We encourage you to read the privacy policy of any website you visit.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

• Business name: Rollrite Garage Doors
• Address: Unit 6 Cherrytree Farm, Sible Hedingham, Essex, CO9 3LZ
• Phone: 01376 800 750
• Email: [email protected]